Lean Six Sigma
Yellow Belt Training

We begin our first segment into the Yellow Belt with an introduction to Lean Six Sigma, its applicable uses, and its wide-use in a healthcare environment saving organizations millions of dollars in costs, cost avoidance, mistakes, and more. 

Objectives

• Introduction into the history and first uses of Lean and Six Sigma.
• Discussion on what a “Sigma” is and how its measured as a performance standard of reference.
• Practical experience calculating how effective a process is using sigma levels.
• Discuss Lean Six Sigma improvements in cost, quality, speed, and safety.

In the second part, we’ll venture into the Lean Six Sigma DMAIC process beginning with the Define Phase. In the Define Phase we’ll focus on how to define a problem and how to transform it into a project. In this area we’ll discuss the two types of customers, how to scope a project using a one page project charter, and provide ample examples of tools used in the Define project phase.

Objectives

• Discuss how and where to start an improvement project.
• Familiarize participants with a one page project charter.
• Discuss best tactics and common problems in starting a project.
• Practice with Define Phase tools including SIPOC diagrams, process maps, and Voice of the Customer data gathering. 

In the Measure Phase, participants will learn the basics of quality in data collection, how to capture data using various tools, and simple methods to present data. At the Yellow Belt level it’s most important for participants to learn how to appropriate collect data and how to interrept data charts. 

Objectives

• Discuss the concept of “baseline” measurement and how it is used to demonstrate change.
• Discuss data types and how to appropriate collect data.
• Demonstrate how data is turned into visual charts and how to interrpret them. 
• Practice with various Measure Phase tools including checksheets, histograms, run charts, and more.

In the Analyze Phase, we work with particpants to turn their data collection into analysis. We’ll learn how to spot trends and make data-driven assumptions on the causes of problems.

Objectives

• Demonstrate key points in interrpreting data and charts. 
• Discuss how  focusing on the critical few key points forms the basis for solutions.
• Practice with root causes analysis tools including 5-why and  Fishbone Diagrams. 
• Discuss how to identify, measure, and eliminate risk using risk management templates.

In the Improve phase, we practice with common improvement solutions using Lean and Six Sigma tools such as 5S, value stream mapping, mistake-proofing, counter measures, pilot testing, and more.

Objectives

• Showcase improvement solutions actively used in healthcare.
• Discuss visual tools to increase efficiency and flow while improving safety.
• Showcase the effectiveness of future state value stream maps. 
• Discuss the purpose of a cost-benefit analysis in implementing solutions.
• Introduce the concept of a pilot test using the PDCA methodology.

Lastly, we’ll end the course with an exploration into the Control Phase of the DMAIC methodology. Included are examples for project sustainment, roles and responsibilities, and explore various tools such as control and communication plans.

Objectives

• Introduce the concept of a Process Owner to “own” a process.
• Discuss what is standard work and how it  prevents defects, mistakes, and rework.
• Practice creating a control plan to confirm the project is still functioning as intended.